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Legal

Right of Withdrawal & Withdrawal Form

Last updated: June 2026

Withdrawal Instruction

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of the conclusion of the contract.

To exercise your right of withdrawal, you must inform us

Jakob Bennemann, Neubrückenstraße 73, 48143 Münster, Germany, email: [email protected]

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.

Early expiry of the right of withdrawal

In the case of a contract for the supply of services, the right of withdrawal expires once we have fully performed the service and only began performance after you gave your express consent and acknowledged that you would lose your right of withdrawal upon our complete performance of the contract (§ 356(4) German Civil Code).

Model Withdrawal Form

(If you wish to withdraw from the contract, please complete and return this form. You may copy or print it — its use is voluntary.)

The legally binding model form is provided in German below.

An:
Jakob Bennemann
Neubrückenstraße 73
48143 Münster
Deutschland
E-Mail: [email protected]

Hiermit widerrufe(n) ich/wir (*) den von mir/uns (*) abgeschlossenen Vertrag über den Kauf der
folgenden Waren (*)/die Erbringung der folgenden Dienstleistung (*)

_______________________________________________

Bestellt am (*)/erhalten am (*): _____________________

Name des/der Verbraucher(s): _____________________

Anschrift des/der Verbraucher(s): _____________________

Unterschrift des/der Verbraucher(s) (nur bei Mitteilung auf Papier): _____________________

Datum: _____________________

(*) Unzutreffendes streichen.

Withdraw from contract online

Use this withdrawal function to withdraw from your contract online. After submitting, you will immediately receive a confirmation of receipt in text form including the date and time (§ 356a German Civil Code).

We send the confirmation of receipt to this address.

Format HOP-… — find it in your account under Billing.

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